Help & support

What does Douse do?

Douse connects to your bank through Plaid, flags gambling-related spending as it appears, and shows your last 7 days against a limit you choose. If you name a support person, they get a text when spending crosses that limit — at the level of detail you pick.

Can Douse move my money?

No. The Plaid connection requests transaction history only. There is no transfer or payment permission of any kind, and your bank password is entered in Plaid’s own screen — Douse never receives it.

Why does connecting a bank ask me to set up two-factor authentication first?

Because a bank connection is the most sensitive thing in the account, Douse requires an authenticator app or a text code before it can be linked. It is a one-time setup. This is deliberate, not an error.

How do I disconnect a bank?

Settings → Bank connections → Disconnect. The connection ends immediately and no further transactions are read.

How do I cancel a subscription?

On the web, Settings → Manage subscription. If you subscribed in the iOS app, cancel in the App Store under your Apple Account subscriptions; in the Android app, cancel in the Google Play Store under Subscriptions. If you cannot reach any of those, email us and we will cancel it for you.

How do I delete my account?

Settings → Delete account. This removes your account, your bank connections, your transaction history and your support-person list. It cannot be undone.

How do I stop the text messages?

Reply STOP to any message, or reply HELP for help. A support person can also pause alerts from their own dashboard. The full text-message program is described on our SMS program page.