Terms of Service

1. Service description

Douse is a financial monitoring tool that connects to your bank accounts via Plaid, detects spending activity, and delivers alerts to help you stay within your chosen spending zones. Douse is a personal finance tool — it is not a medical, therapeutic, clinical, or counseling service.

2. Not a medical or therapeutic service

3. User responsibilities

• You must be at least 18 years old to use Douse.
• You are responsible for keeping your account credentials confidential.
• You agree to provide accurate information when connecting bank accounts and setting your comfort zone.
• You are responsible for the accuracy of the phone numbers you provide for SMS alerts and support person invitations.
• You agree not to use the service for any unlawful purpose.

4. SMS and text messaging

The “Douse Alerts” text messaging program sends three kinds of message: support-person invitations, spending activity alerts, and account verification codes. Verification codes go only to the account holder’s own number, which they enter themselves. A support person receives a single invitation after the user confirms they have that person’s permission, and receives no further messages unless they accept it. Message frequency varies based on alert settings and spending activity. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. You can also get help by emailing support@douse.app. Consent to receive text messages is not a condition of using the service. Mobile carriers are not liable for delayed or undelivered messages. Phone numbers and text messaging consent are handled as described in our Privacy Policy; mobile opt-in data is never shared with third parties for marketing or promotional purposes. Full program details are at douse.app/sms.

5. Subscription and billing

Douse offers a free tier and a Pro tier. Pro subscriptions are billed monthly, as shown on the pricing page. Subscriptions are managed through the App Store (iOS), Google Play (Android), or our web checkout. Cancellations and refunds are governed by the respective platform's policies.

Downgrading from Pro to free will take effect at the end of your current billing period. Safety features — including the panic button and basic alerts — are always available regardless of subscription tier and will never be paywalled.

For the iOS app, the licence terms are Apple's standard Licensed Application End User License Agreement (EULA). These Terms apply in addition to it.

6. Limitation of liability

Douse is provided "as is" without warranty of any kind. We are not liable for any missed alerts, incorrect spending categorization, bank connectivity failures, or any decisions made in reliance on information provided by the service. In no event shall Douse's liability exceed the amount you paid in the 12 months preceding the claim.

7. Changes to these terms

We may update these terms from time to time. We will notify you of material changes via email or an in-app notice before they take effect. Continued use of the service after the effective date constitutes acceptance of the updated terms.

8. Governing law

These terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict-of-law principles.

9. Contact

For questions about these terms, email legal@douse.app.